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Frequently asked questions

Can you create a design like this…?

We love to work on bespoke creations, simply get in touch with your ideas. We can start with anything from a detailed brief to a vague idea.

Can I use my own logos?

Yes you can use your own logos. You can upload them in the design app or email them to us.

We also offer a graphics service to create or improve logos, remove backgrounds, alter colours and more.

Do you deliver worldwide?

We do! Check out our delivery page for more information on worldwide delivery.

How long will my order take to arrive?

Not long! We aim to complete even large and complicated orders in and industry leading 5-8 working days, with express options that are even faster! We also have a range of delivery speeds to suit all timescales.

You can see the options for your location here as well as in the checkout

Can you complete my order for a specific date?

Probably! We offer the fastest turnaround time as standard and also have the ability to fast-track orders. You can find an estimated delivery date on the design pages, delivery page and checkout, or contact us with your requirements for a bespoke estimate.

Can I return an item if I ordered the wrong size?

As everything is hand-crafted and made to order all sales are final and we do not offer refunds or exchanges. Please be certain of your design and size before ordering.

How should I wash my jacket?

Our items and designs are hard-wearing and suitable for regular family washes. However, to keep them looking their absolute best we recommend washing at 30 degrees - it's also better for the environment!

Our items and designs are heat resistant and suitable for tumble drying. Again, a low heat will keep them looking their best.

We recommend ironing inside out and without steam.

Or email us at info@customvarsity.com

All of our customers, large and small, are assigned a dedicated design professional to help make ordering simple and fun - a single point of contact for quotes, questions, designs, delivery and aftercare.